You have a say in feeling better. Active participation can make all the difference to your emotional well-being. That's why the behavioral health team at River Valley Counseling Center establishes true partnerships with every client. We work with you to determine the course of treatment and offer compassionate, respectful, community-based care and rehabilitative services.
- Individual, couple, family and group psychotherapy
- Psychiatric services (medication prescribing and monitoring)
- Massachusetts certified gambling specialists
- Counseling for those who struggle with the dual diagnosis of mental health and substance use. RVCC partners with local physicians to offer an integrated approach to substance use treatment.
Our clinicians help the client, couple or family identify the concerns or issues that will become the focus of treatment. Both the client and clinician work together to determine the most effective treatment plan needed. The frequency and duration of counseling sessions will also be discussed.
These services are available in Holyoke, Chicopee, Easthampton and Springfield with convenient evening and weekend hours available. Outreach therapy is provided as needed. Our programs are staffed with experienced bilingual/bi-cultural professionals.
RVCC clinicians are also available throughout various Holyoke Medical Center physician offices, integrating healthcare services as a convenience to clients. We also provide behavioral health services for the clients of WestMass ElderCare Inc., LifePath, Womanshelter/Compañeras and ROCA.
Insurances accepted: Medicaid, MassHealth, and private insurance including Blue Cross/Blue Shield, Health New England, Cigna, UBS, and many others.
RVCC also offers a Sliding Fee Discount Program.
For more information or to schedule an appointment, please contact RVCC's Central Intake Department at (413) 540-1234 or complete this form
This program provides behavioral health services for children, adolescents, and their families.These services are available at our sites in Holyoke, Chicopee, Easthampton, and Springfield, in schools, and through community outreach.
- Assessment for attention problems, hyperactivity, depression, anxiety, oppositional behavior, drug/alcohol use and other childhood/adolescent issues
- Individual and group psychotherapy
- Family consultations and therapy
- Psychiatric evaluations and medication monitoring
- Training and consultations for schools and communities
Convenient evening and weekend hours available. Our programs are staffed with experienced bilingual/bi-cultural professionals.
Insurances accepted: Medicaid, MassHealth, and private insurance including Blue Cross/Blue Sheild, Health New England, UBS, and many others.
RVCC also offers a Sliding Fee Discount Program.
For more information or to schedule an appointment, please contact RVCC's Central Intake Department at (413) 540-1234 or complete this form
Coronavirus School Closure Message:
RVCC is committed to providing our current school-based clients quality care during this critical time. Students have the opton of seeing their therapist at one of our four clinics or utilizing Telehealth services.
River Valley Counseling Center partners with local school districts to provide mental health counseling during the school day. The program provides families with access to therapy by removing barriers such as long waitlists, transportation, insurance coverage problems, and scheduling conflicts.
RVCC therapists provide individual sessions and family consultations for referred students who are experiencing a range of difficulties including:
- adjustment problems
- emotion regulation difficulties
- disruptive behavior
- inattention and hyperactivity
- failing grades
- social problems
- attachment problems
- substance use
Our therapists are also able to support school-specific emotional and behavioral needs, consulting with teachers and administrators on site.
River Valley Counseling Center provides outpatient mental health therapy to students within the following school districts: Chicopee, Easthampton, Hatfield, and Holyoke, as well as select schools in Amherst, East Longmeadow, Granby, Hadley, and Springfield.
How to enroll your child in school-based therapy:
If your child attends a school in one of the districts listed above, please contact a school counselor, school nurse, or administrator at your child's school. They will confirm the service is available and complete the referral form with you.
If you would like to obtain therapy for a child that does not attend a school offering our services, please call our Central Intake Department to request a therapist at one of our clinic locations (Holyoke, Chicopee, Springfield, or Easthampton). RVCC Central Intake can be reached at (413)540-1234.
If you are a school that is interested in partnering with RVCC for school-based therapy services, please contact the Director of School-Based Clinical Services, Alexa Mignano, LMHC at (413)540-1189.
The School-Based Health Centers (Teen Clinics) are located at the following Holyoke schools: Holyoke High School North and Dean Campuses, and William R. Peck Middle School. Our Teen Clinics (or School-Based Health Centers) are licensed health clinics providing quality, comprehensive health care services on-site in schools. We know that healthy students learn better and achieve more. We’re here to work together with your Primary Care Provider to offer preventative care and treatment where it is most accessible; students don’t have to leave school and parents don’t have to leave work for appointments. Parental consent is required.
Holyoke is one of many school districts across the country that has a School-Based Health Center program; there are approximately 2,000 SBHCs in the United States. The Teen Clinic at Holyoke High opened its doors in 1985. In 1989 the Teen Clinic became a program of River Valley Counseling Center and expanded to include Peck School, and in 2000 to include Dean Tech High School. We accept all forms of public and private insurance. Uninsured students are also eligible for care at the Teen Clinic.
Teen Clinics Clinical Services
Health Assessments/Physical Exams:
- Comprehensive physical examinations, including sports, work and camp physicals for students who don’t have access to a Primary Care Provider.
- Student Assessments for overall health and safety and counseling about substance use, reproductive health, family and relationship issues, nutrition/exercise, sleep and personal hygiene.
Acute and Chronic Illness Care:
- Examination, diagnosis and treatment for routine injuries, illnesses and infections, and chronic health problems like asthma and diabetes.
- Throat cultures and Rapid Strep tests
- Urine screenings
- Pregnancy tests
- The Teen Clinic works together with the school staff to develop and implement various educational programs.
- Professional counseling staff is available to see students experiencing emotional or behavioral difficulties in school or at home. Mental health services include individual, family or group therapy on site at school and to a limited degree on an outreach basis. Support is also provided to the schools for mental health promotion activities, individual student support services and crisis evaluations.
Teen Clinic Hours:
The Teen Clinic is open Monday through Friday during school hours at Holyoke High School North, Dean Campus, and William R. Peck Middle School.
- Physician Assistants
- Nurse Practitioners
- Mental Health Counselors
- Community Health Workers
Fees & Payment:
- Medical services provided by the clinic are billed to a student’s insurance or medical assistance plan.
- Counseling services, with the exception of some HMO’s, are billed to the insurance of the student or directly to the parents or guardians.
- No student will be denied medical service due to inadequate insurance coverage or a parent’s inability to pay.
- Teen Clinic medical services are not intended to replace your child’s pediatrician.
Referrals are made to appropriate health care providers as necessary.
If you are interested in receiving services at one of RVCC's Teen Clinics, please contact:
Holyoke High School North
500 Beech St • Holyoke, MA 01040
1045 Main St • Holyoke, MA 01040
William R. Peck Middle School
1916 Northampton St • Holyoke, MA 01040
Funded in part by D.P.H.
The Children's Behavioral Health Initiative (CBHI) is an initiative of the Commonwealth's Executive Office of Health and Human Services (EOHHS). It is an effort by MassHealth to provide more community-based behavioral health or mental health services to youth under the age of 21 who have MassHealth and who meet the criteria. Some private insurances are accepted as well. Sometimes these services are also called “Rosie D.” services. River Valley Counseling Center provides CBHI In-Home Therapy (IHT) services, In-Home Beavioral Services, and Therapeutic Mentoring Services.
In-Home Therapy (IHT) is an intensive therapeutic service delivered by a team consisting of a qualified clinician and a qualified paraprofessional. These services are provided in any setting where the youth is naturally located, including, but not limited to, the home, a foster home, school, child care agencies, and other community settings. These services are flexible to meet the needs of the families. Prospective youth and families must have medical necessity for IHT services, for which the level of care would be determined by the criteria guidelines.
In-Home Behavioral Services
In-Home Behavioral Services include observations that are over a period of time generally 14-28 days). This is an intense service, & the therapists’ multiple weekly visits allows the therapists to have “eyes on” the behavior. In addition to observation, this service provides a family data sheet that records & collects information about the behaviors. This is done through a team of CBHI members including a Behavior Management Clinician as well as a Behavior Management Monitor.
Therapetic Mentoring Services
Therapeutic Mentoring (TM) Services are provided to youth under the age of 21 in any setting where the youth resides such as the home (including foster homes) and other community settings such as school and child care centers.
TM Services offer structured, one-to-one, strength-based support services between a therapeutic mentor and a youth for the purpose of addressing daily living, social and communication needs.
TM Services are provided through the use of supporting, coaching and training the youth in age-appropriate behaviors, interpersonal communication, functional skill-building, problem solving and conflict resolution in recreational and social activities.
TM Services are offered alongside a behavioral health treatment plan developed by an outpatient therapist, In-Home Therapy provider and/or for a youth in ICC.
Please call (413) 437-9200 for more information or email RVCC's Director of CHBI Services email@example.com
RVCC partners with Springfield Technical Community College to provide mental health counseling services to the student population. The program provides students with access to a therapist right on campus. Licensed clinicians will work with students to determine the course of treatment and offer respectful and compassionate counseling services.
If you are a STCC student interested in receiving individual therapy services on campus, please contact David Forton, STCC Senior Academic Counselor, at (413) 755-4332 or firstname.lastname@example.org
The Mission of River Valley Counseling Center’s HIV/AIDS Project is to support those affected by HIV/AIDS and to promote community awareness of the issues surrounding HIV/AIDS.
RVCC provides comprehensive, bilingual and bi-cultural case management, mental health counseling, Peer support and other supportive services for HIV/AIDS positive people and their families at sites in Springfield and Holyoke.
The Project provides HIV/AIDS positive people:
- Information, assessment, and referral services
- Comprehensive, bilingual/bi-cultural case management for medical and social services
- Informational presentations on topics related to living with HIV
- Individual one-to-one HIV Peer Support and Outreach
- Access to mental health services
- Referral to certain HIV legal services
- An array of housing services, including housing search and advocacy, applications for rental assistance and homelessness prevention funds, assistance with applying for Low Income Housing, such as Section 8 and HIV/AIDS Project based subsidies
Offices are located in Springfield and Holyoke. For more information please contact us at (413) 737-2437.
River Valley Counseling Center in partnership with Genoa Healthcare offer a full-service, on-site pharmacy, located within River Valley Counseling Center’s 303 Beech Street location in Holyoke. Genoa pharmacists work closely with your providers to take care of all your prescription needs.
How Genoa Healthcare helps:
• Full-service pharmacy that can fill all of your medications, even those from your primary care physician
• Pre-filled pill organizers to help you take the right dose at the right time
• Dependable delivery and mail services at no cost to you
• Refill reminder calls and synchronization
• A trusting and caring staff to help you with anything that comes up, including medicine and insurance questions
Being on-site allows Genoa’s pharmacists and technicians to work closely with the RVCC care team to provide the best possible care for each individual consumer. While they specialize in behavioral health, they have the capacity to fill all medications. They are able to bill Medicaid and Medicare, as well as private insurance. In addition, Genoa also offers several packaging options that can be tailored to fit the needs of RVCC consumers, including specially designed adherence packaging.
Pharmacy Hours of Operation
Monday-Friday: 8:30am-5pm Closed for Lunch: 12:30pm-1pm
Phone: (413) 315-4878
About Genoa Healthcare
Dedicated to serving the needs of those in the behavioral health and addiction treatment communities, and others who have complex, chronic health conditions, Genoa Healthcare is the largest provider of pharmacy, outpatient telepsychiatry and medication management services. Although Genoa Healthcare is a nationwide company, they have retained the feel of the hometown pharmacy and the services that go along with it.
With over 15 years of experience, Genoa Healthcare serves more than 800,000 individuals annually across the United States.
Learn more about Genoa Healthcare at www.genoahealthcare.com
Problems come into every person’s life at one time or another. If you have a problem, you do not have to feel ashamed or embarrassed about seeking help. If you have an electrical problem that you can’t fix yourself, you call an electrician. If you have a plumbing problem, you call a plumber. If you have a personal, work, or family problem, you call your Employee Assistance Program. It should be as simple as that! Don’t let things go further than they have to. Free, confidential and convenient professional assistance is available for you and your family members.
What Is CONCERN EAP?
The CONCERN Employee Assistance Program (EAP) offers free and confidential assessment, information, short-term counseling, referral and follow up to employees and their immediate family members who seek assistance in dealing with a personal, work, or other problem.
You are not alone! Difficulties are a part of life and can be confusing or stressful. They can appear when you are at work and/or at home. Denying a problem or trying to ignore it will not make it go away or solve the problem and can sometimes lead to even greater difficulties. Recognizing the need for help and following through to meet with a professional may seem difficult, but is a sign of willingness to change, courage, and strength. The CONCERN EAP can be your first step in getting the help that you need.
Our well-trained and experienced counselors are available to assess a problem, provide focused short-term counseling, and make referrals for longer-term or specialized help if needed. All of the services and resources of CONCERN are available to you.
Our CONCERN offices are located within Holyoke Medical Center, 575 Beech Street, Holyoke (5th floor).
Problems We Can Help With
- Stress, depression, anxiety
- Alcohol or drug use
- Family, relationship, or marital problems
- Job related stress or conflict
- Grief and loss
- Legal or financial concerns
- Coping with major life changes
When Can You Use CONCERN?
CONCERN counselors are available when you need them. For your convenience, appointments may be arranged during day or evening hours.
What Does CONCERN Cost?
You and your family members may use the program at no cost. CONCERN services are provided as an employee benefit that has been purchased by your employer.
CONCERN Is Private and Confidential
Should you decide to use the CONCERN Program, you can be reassured that our counselors will respect the private and confidential nature of your situation. CONCERN complies with all state and federal laws concerning client confidentially, and this includes reporting requirements. No one will know about your decision to use CONCERN services unless you tell them yourself.
Short-Term Counseling Helps Many People
Many types of problems can be improved through short-term counseling offered by a trained and experienced professional. If your problem cannot be resolved or significantly improved with short-term counseling (one to six sessions), then your CONCERN counselor will put you in touch with a qualified professional or agency outside of CONCERN. Before making any referral, your counselor will discuss with you your exact need, financial situation, health insurance coverage, and personal preferences.
Why Use CONCERN?
CONCERN understands that everyone is affected in some way at some time by life changing situations. As individuals, we each deal with these situations differently. The stress that is created by these situations can sometimes interfere with a person’s ability to perform adequately at work or in other important areas of life. Here is where CONCERN can help.
The most common problem when facing difficulty is knowing where to turn for help. CONCERN can be your first step no matter what the situation is and what kind of help is needed. Once you realize that you are not facing a problem completely alone, you will begin to feel more confident and you will begin to develop a plan for working through it.
You, the employee, are the most valuable resource to your organization. Through CONCERN your employer wants to help you feel your best so that you can develop your abilities both personally and professionally. Call CONCERN for help with a problem before it affects your health, family life or job performance.
If you would like to schedule an appointment or have any questions, please contact Joy Brock, Psy.D, CONCERN EAP Director at 413-534-2625 or email her.